Let Resman help you with your integrated communications. From cabling to connectivity and mobiles to messaging, we can provide a tailor-made communications package to suit your business needs.
When companies are thinking about their voice communications tools, they often treat these solutions as a functionality that is separate from their other IT operations. In many cases, not much thought is given to how phone services will tie into a wider customer service strategy and what benefits they could achieve by closer integration.
But an effective phone solution that is closely linked to other key day-to-day operations, from email to customer relationship management (CRM) applications, can greatly improve an organisation’s productivity. This can take away much of the hassle of everyday activities and ensure users always have the information they need to hand when they are speaking to a colleague, customer or supplier.
Resman can help you with a hosted telephony service and ensure the system plays a central role in your activities.
We can link your phone system with Microsoft Outlook so you can create a more unified communications experience that spans both voice and email solutions. Within this, tools such as Call Preview allow users to prepare for an incoming call and respond appropriately, which can make your company appear more professional, as well as offer a more personalised service to incoming callers.
Let us introduce you to VoIP and features such as Unified Messaging – where all of your voicemails are forwarded to your email for the ability to retrieve and forward messages to and from anywhere to anyone. Or Find Me, Follow Me, where your calls can ring at your office, then your mobile, then your home office or hotel room while travelling – always maintaining the appearance that you are available to your clients anytime.
One of our clients’ favourite features of our Voice Over IP Phone Solutions is the ability to record phone calls and conferences, then email them to individuals that could not attend. There are Laptop, Smartphone and Tablet apps we can install which allow you to place and receive calls directly from your Internet-connected WiFi or mobile device, anywhere in the world – imagine the ability to make or receive calls on your mobile device as if it was your office extension!